Manufacturing Software Implementation, Integration & Support
How manufacturing software becomes part of your daily operation.
Every 10in6 deployment comes with our team. We connect your equipment and ERP, configure the software around your workflow, train your people at go-live, and support the system for as long as you run it.
Where manufacturing software deployments go wrong
The trouble usually starts around the software rather than inside it: a generic setup that never fits the workflow, an ERP integration that was promised and only partly delivered, a go-live where the team got a binder of documentation and was left to work out the rest, or support that answered quickly for 90 days and then turned into a ticket queue.
The system still runs, but within a year the supervisors are back on spreadsheets and the operators are working around it. Each step of the 10in6 model below is there to head off one of those failures.
What our team does, during the project and after it
During the engagement
We set 10in6 up around your machines, ERP, part numbers, shift structure and reporting needs, and we write and test every integration before go-live.
- Equipment connection and PLC integration
- ERP integration — schedule download and production upload
- Operator Console configured for your specific lines
- Training delivered alongside go-live, not before it
After go-live
We stay involved. As your needs change we add capabilities and adjust the configuration, and when something goes wrong on a night shift or a holiday weekend, there is someone to call.
- 24/7 availability for critical issues
- Proactive refinement as your operation changes
- New capabilities added without rebuilding the platform
- Support from people who know your deployment
What our team covers
Our people work across manufacturing systems, industrial connectivity and shop floor operations. Some of this work is part of every engagement. The rest is specific work you bring us in for, depending on your equipment and goals.
ERP & Business System Integration
Two-way data flow between your ERP and the shop floor. Schedule download, production upload, recipe delivery — configured and maintained by our team.
Learn more →Machine, PLC & Device Connectivity
Allen-Bradley, Siemens, Mitsubishi, legacy equipment, barcode scanners, vision systems, torque tools — if it generates a signal, we can capture it.
Learn more →Protocols & Data Infrastructure
OPC UA, Ethernet/IP, Modbus TCP, SQL Server, plant network design, and SCADA interoperability — the technical layer behind a production deployment.
Learn more →Custom Workflows, Reporting & Alerts
Reports, dashboards, alert logic and Andon board configurations built around the way your operation runs.
Learn more →Process Controls & Error-Proofing
System-level poka-yokes, mandatory check workflows, and Kanban systems that turn your best practices into enforced system behaviour.
Learn more →Ongoing Support & Consulting
24/7 support, system refinement, rollout strategy, training planning and independent manufacturing consulting, for as long as you run the system.
Learn more →From first conversation to running system.
Every engagement is different. The sequence below reflects how most deployments move from initial assessment to steady-state operation. For a week-by-week pilot plan and the common reasons rollouts stall, read our MES implementation guide.
Understand your operation
Before anything is configured, we learn how your plant runs: the equipment, the ERP, the production structure, the problems costing you most, and what your team has already tried.
Configure and connect
We configure 10in6 to your workflow, connect it to your machines and control systems, and build the ERP integration.
Go live alongside your team
Our team is on-site for go-live. If something needs adjusting in the first hours or days, we fix it there and then.
Refine as reality sets in
The first 30–60 days of production show what testing couldn't. We use them to refine configurations, tighten integrations and get your team comfortable with the system.
Adjust as the plant changes
Products change, and lines get added or restructured. We adjust 10in6 to match, and we raise changes ourselves instead of waiting for something to break.
What it looks like in practice
A sample of results from customers who have deployed 10in6 — from plants that started with a single module to full-platform deployments across multiple production lines.
OEE nearly tripled within the first operating year. Deployed and live in under six weeks.
Read the case study → OEE from 43% to 60% AprilAire — Consumer Goods ManufacturingDowntime cut by more than two-thirds. Shift reporting moved from paper to real time.
Read the case study → Audit prep: days → minutes Tier One Automotive SupplierFull traceability records for any part or lot can be pulled up immediately when a customer audit comes.
Read the case study → OEE +15%, overpack eliminated AMPI — Food & BeverageProduction data replaced manual estimates. Overpack removed without sacrificing fill accuracy.
Read the case study →Your project manager stays on after go-live
Every deployment keeps a 10in6 project manager who knows it. They refine configurations, add capabilities and respond when something changes on the floor, with the history of your deployment already in hand.
"Having someone like [our 10in6 project manager] to work with has been very helpful. He has been very responsive and drives projects to completion."
— Jared Chittick, Senior Operations Manager, Automotive Safety Components Plant
We set it up. Your team runs it.
10in6 isn't a toolkit you have to build yourself, and it isn't a black box you rent back from us. We configure it around your plant, show your team how to maintain it, and after that the everyday changes are yours. No support ticket, no invoice.
Your team changes, any time
- Operators, and who can do what
- Downtime and scrap reason codes
- Products, part numbers, cycle times and targets
- Shift schedules, breaks and planned stops
- Scheduled checks and how often they run
- Alerts, and who receives them
- Emailed reports, and who receives them
- Real-time boards, with the board builder
Through 10in6
- Connecting new machines and assets
- Adding modules, or anything that needs extra licensing
- Custom reports built around your processes
- Any everyday change you would rather we made, as a service
A project manager who knows your deployment handles these, so the bigger changes don't start from scratch.
75% of Stackpole's water pump rollout was completed by their own team, after 10in6 trained them on a small set of checks. Read the case study →
Questions about the 10in6 Delivery Model
- Will we have to pay every time we want to change something?
- No. Once 10in6 is set up, your own team manages the day-to-day: operators, downtime and scrap codes, products and targets, shift schedules, scheduled checks, alerts, emailed reports and real-time boards (using the board builder). Showing your team how is part of go-live. Connecting new machines, adding modules or anything else that needs extra licensing, and custom reports come through 10in6. If you'd rather we made everyday changes for you, we can do that as a service, but you don't have to. Stackpole completed 75% of its rollout itself after training on a small set of checks.
- Is the Delivery Model something we purchase separately, or is it part of every 10in6 engagement?
- It's part of every engagement. Every 10in6 deployment includes our team's work on configuration, equipment connection and go-live. The scope depends on your operation: a single-module deployment with straightforward equipment is a smaller engagement than a multi-module rollout with full ERP integration and custom alert logic, but both follow the same process with the same team involved.
- Who handles the ERP integration and PLC connectivity — our IT team or yours?
- 10in6 does. We write the integration code, test it against your environment, and maintain it as your ERP version or equipment changes. Your IT team doesn't need to own the integration, and we remain responsible for it after go-live.
- How long does a typical deployment take?
- A first line typically goes live in two to four weeks. Larger rollouts take four to eight weeks, depending on how many lines and modules are involved and how complex the equipment and ERP connections are. We sequence the work so the first lines are producing results before the full rollout is finished.
- What does ongoing support actually mean after we're live?
- Critical issues get a response 24/7, from a team that already knows your deployment and doesn't need a long orientation. Beyond fixes, we keep refining the system as your operation changes: adding capability, adjusting configurations, and adapting it when your production structure changes.
- Can we start with one module and add more later without rebuilding the integration?
- Yes, and most customers start that way. The connection to your equipment and ERP is built once, on a data foundation the modules share, so adding MES, DQS or CMMS later doesn't mean redoing the integration.
- What do we need to have ready before an engagement starts?
- Not much beyond access and a willingness to work through it with us. We've deployed in plants with no dedicated IT staff, legacy PLCs with no surviving documentation, and ERPs that predate modern integration standards. The assessment at the start of every engagement finds out what you have and what it takes to connect to it, without assuming a clean, modern stack.
- What if our equipment is old and doesn't have a standard communication interface?
- That's one of the most common situations we work in. We connect to legacy PLCs via Modbus, serial protocols, and custom hardware interfaces when standard options don't exist. Some of our most significant deployments have been in plants where the equipment was 20 or more years old and had never shared data with any system.
- How is this different from hiring a consultant or a systems integrator?
- A consultant usually advises and a systems integrator usually builds, and both leave when the project closes. 10in6 builds the system, configures it to your operation, and supports it for as long as you run it. Our business depends on customers who get results and keep using 10in6, so what happens after go-live matters to us as much as the go-live itself.
Let's talk about your plant.
Tell us what you're running, what's not working, and what you've already tried. One of our engineers will tell you whether we're the right fit, and what it would take.