Toyota Boshoku Mississippi is an automotive interior components manufacturer supplying directly to Toyota assembly plants. Their IT team manages complex integrations between shop floor systems, PLCs, and plant infrastructure — the kind of environment where a problem at 11pm on a Saturday isn't a minor inconvenience. It's a production stoppage.
Dennis Marceau, IT Manager, shared his experience working with the 10in6 team:
"The support from 10in6 has been great. 10in6 has always gone beyond what I expect them to do to support my projects and their knowledge of integration, PLCs, and manufacturing processes is far better than any company I have used in the past. I have called them on holidays, late nights, weekends and they have always responded and taken care of my issues in a timely manner."
— Dennis Marceau, IT Manager, Toyota Boshoku Mississippi
That last sentence — "holidays, late nights, weekends" — isn't marketing language. It's the reality of supporting manufacturing operations, where production schedules don't align with business hours and problems don't wait for Monday morning.
The depth of knowledge Dennis describes — integration, PLCs, manufacturing processes together — reflects the unusual combination 10in6 brings. Most software vendors know their software. Fewer understand the manufacturing floor context around it. When both are present in the same support call, problems get solved faster and the solutions actually hold.